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  • Return Policy

    Returns Policy/Refund


    Returns is a scheme provided directly under this policy by the respective machine yantra in respect of which you are offered the option of swap, substitution and/or refund by the respective machine yantra. All products listed within a given category may not have the same return policy. The product-page policy shall prevail over the general returns policy for all goods. For any exceptions to the table below, please refer the relevant return policy for the specific item on the product page. Machine yantra is directly purchase items from the company /manufacturers /brands All the terms and conditions follow by the under as per their standards of return and refund by their service centers because we are selling 100% original products .

    The return policy is divided into two parts; read all sections carefully to understand the requirements and cases for accepting returns.

    Part 1-Category, Window return and possible actions

    Category

    Returns Window, Potential Behavior and Conditions (if any)

    Machines: All Kind of machine and its spare parts, accessories.

    10 days

    Replacement (IF wrong Shipment /Manufacturing defect Only)

     

    All Electronics and Large appliances other than Apple / Beats and Google Products

    10 days

    Replacement only

     

    Returns shall be eligible for items requiring installation only when such products are installed by the authorized personnel of the company.

    To help you solve problems with your product, we can use online tools, the phone and/or an in-person technical visit to troubleshoot your product.

     

     

    If a flaw is found within the Returns window, no additional cost will be paid to repair the same product. If no fault is reported or the problem is not detected within 10 days of delivery or deployment, you will be directed to a brand service center to address any subsequent problems.

    In any case, it will only have one substitution.

    NO Return Categories

    Same Product and COLOUR Different

    No Returns categories

    Many goods are not returnable in the above categories, due to their design or other factors.

     

    Part 2 - Returns Pick-Up and Processing

    Category

    Conditions

    Correct Product

    IMEI / name / image / brand / number of series / numbers of article / bar code should suit and MRP tag should be undetached and clearly visible.

    Complete Product

    There should be all in - the-box accessories (such as remote control, start kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any).

    Unused Product

    The product should be unused, unwashed, unsoiled, with no stains, and seals / return tags / warranty seals (where applicable) with non-tampered quality check. The computer should be updated before returning a Mobile / Laptop / Tablet, and the Screen Lock (Pin, Pattern or Fingerprint) should be disabled. Apple devices must have iCloud lock disabled.

    Undamaged Product

    The product should be undamaged without any scratches, dents, tears or holes (including SIM trays / charging port / headphone port, back-panel etc.)

    Undamaged Packaging

    The initial packaging / box for the drug should be undamaged.

    Brand Warranty

    All brand warranty Provide by manufacturer in condition of replace or Refund.

    Return Days

    5 to 10 days

    The field executive will refuse to accept return if any of the conditions set out above are not met.

     

    For any goods to be refunded, the refund will be issued once the vendor receives the returned product.

    Part 3 - Rules for a successful Return

    • In some cases where the company is unable to process a replacement for whatever reason, a refund is given.

    • You will receive a refund (on the spot refund for cash-on-delivery orders) during open box deliveries while accepting your order, if you have received a different or damaged product. Once you have approved an open box delivery, no request for return will be handled, except for fabrication defects. In such instances, certain general conditions of replacement / return unique to the category should apply.

    • For products where Machine Yantra's service partners provide installation, don't open the product packaging on your own. Authorized personnel from Machine Yantra shall assist in unboxing and installing the product.

    • Any product related problems for Equipment will be reviewed by an authorized service staff (free of charge) and attempted to be resolved by removing the defective / defective part of the product. Complete replacement will only be offered in.

    If Customer Click Product Received And Give OTP To The Delivery Boy At The Time Of Delivery It Mean Product Is Okay And No Need To Return i.e.  Model, item, qty, seal

    If Delivered Any Wrong Product Do Not Open Box. Only Open When Ensure.


     

    Machine Yantra Refund Policy

    Once we receive your return  notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Machine Yantra Wallet balance (in case of Pay on Delivery orders).

    Refund Timelines:

    The refund time period for different modes of payments is provided below.

    Available refund method

    Refund Time-frame

    After the return is received by Machine Yantra

    Prepaid Orders

    Machine Yantra Wallet  Balance*

    12 hours

    Credit Card/ Debit Card

    2-4 Business Days

    3-5 Business Days

    Net Banking Account (Credited to Bank Account)

    UPI Linked Bank Account

    2-4 business days

    Pay on Delivery Orders

    NEFT to Bank Account

    2-4 Business Days

    3-5 Business Days

    Machine Yantra Wallet Balance*

    12 hours

    Paper Cheque

    8-10 business days

     

    If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

    Machine Yantra  orders:

    1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.

    2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

    We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

    Refund for Pay on Delivery Orders:

    For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Machine Yantra account (as Machine Yantra Wallet balance).

    If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

    Note: Refunds cannot be processed to third-party accounts. The name on your Machine Yantra account should match with the name of the bank account holder.

    Paper cheque clearing

    All cheque refunds will be in form of "at par" ICICI BANK.

    sends the cheque for outstation clearing.

    Note: Once a cheque is issued, Machine Yantra will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.